Terms and conditions

1. Definitions and general terms

• Store or we means Tatera's online store and connected sales channels.
• Customer or you means anyone browsing the store, creating an account, or placing an order.
• The published version applies from its effective date; material changes are presented clearly before taking effect.

2. Accounts and personal information

• Provide accurate and current details when creating an account or ordering as a guest.
• Account holders are responsible for protecting access and reporting suspected unauthorized use.
• Personal information is handled under the privacy policy published in the store.

3. Prices and orders

• Prices are shown in Saudi riyals and the final tax, fees, and total appear before confirmation.
• Prices and offers may change before confirmation, subject to applicable consumer protections.
• Order acceptance depends on availability and valid payment and delivery details.

4. Payment and promotion codes

• Eligible payment methods appear during checkout.
• Sensitive payment details are handled by approved payment providers.
• Promotion codes apply only after eligibility and validity checks.
• Offers combine only when their terms expressly permit it.
• The final total is shown again before the order is confirmed.

5. Delivery

• Available delivery methods, cost, and estimate depend on destination and order contents.
• Estimates may change because of seasons or operational conditions.
• Customers are responsible for accurate address and contact details.

6. Exchanges and returns

• Eligibility depends on product type, condition, and applicable law.
• Submit requests within the period shown in the linked returns policy.
• Clear photos may be requested for damaged or incorrect deliveries.
• Products must remain unused and in original packaging when required for eligibility.
• Mandatory rights for faulty or non-conforming products remain unaffected.
• Any approved return cost or refund is explained before processing where possible.
• Approved refunds return to the original payment method or another lawful method.

7. Changes and cancellation

• Changes or cancellation may be requested before fulfilment begins when order status allows.
• If a change is unavailable, support explains applicable return options.

8. Intellectual property

• Logos, images, text, and designs belong to their rights holders or are licensed.
• Commercial copying or redistribution requires express permission or another lawful basis.

9. Applicable law

These terms are interpreted under the laws of the Kingdom of Saudi Arabia while preserving mandatory customer rights.

10. Contact and support

• Use the Contact page for questions about these terms.
• Email: support@tatera-sa.com
• Telephone: (+966) 563859256
• Current business hours and seasonal exceptions appear on the Contact page.